Manage the returns cycle with RMA
As the retail industry continues to evolve, consumer expectations continue to rise. Consumers expect a seamless shopping journey throughout the entire order lifecycle, from checkout to delivery and, when it happens, even returns.
When it comes to the returns cycle, the acronym RMA (Return Merchandise Authorisation) refers to part of the process of returning a product to receive a refund, which, together with the return authorisation (RA) or return goods authorisation (RGA), provides for the replacement or repair of the product during the warranty period.
Both parties can decide how to deal with it through refund, replacement or repair of the item purchased on an e-commerce site.
To enable retailers who want to impress buyers at every stage of the purchase, we have given retailers and their buyers more options for a seamless omnichannel experience.
New features designed by Cuborio® that enhance the buyer's journey include
Scheduled delivery date
This option allows shoppers to schedule a future delivery date at checkout and gives retailers the power to modify delivery dates at the shopper's request. This experience is a must for retailers who focus on special occasions or subscriptions.
Payment gateway integrations
Cuborio integrates with several payment gateways, and these additional options give retailers greater flexibility when it comes to their buyers' payment method preferences. These options also give retailers greater flexibility to automate payment capture and credits throughout the order lifecycle.
Buy now, pay later integration
This integration gives shoppers the flexibility to "buy now, pay later" with no interest or fees, which can significantly reduce cart abandonment rates. Retailers using our BNPL service have the opportunity to impress shoppers who may have previously walked away due to upfront costs.
Delivery tracking integration
tracks every stage of the consumer's journey after purchase, from checkout to delivery, and provides updates via SMS and email to shoppers. We automatically communicate when items are shipped and delivered, providing shoppers with a seamless post-purchase experience.
Automate manual tasks with RMA
One of the advantages of implementing a modern order management system is the time and money saved on manual tasks required in RMA process management, a goal that can only be achieved through automation.Automation also reduces human error, which provides buyers with an exceptional experience they can count on every time they shop at that retailer.
New features of Cuborio® that automate manual tasks include
New RMA workflows
We offer extensive automated return workflows to help retailers reduce costs lost due to returns. The latest updates to our returns workflows include RMA number generation, automated payment transactions for RMAs, warranty period for RMAs and more. These updates allow retailers to reduce the time spent on manual return activities and improve demand planning for incoming returns.
Automated evasion restart
Cuborio determines the best distribution plan based on the dealers' business rules. If a specific fulfilment is not initially identified with an order, Cuborio retries a designated number of times to accommodate changes in inventory. This feature reduces the amount of time retailers spend manually searching for available inventory to fulfil orders and is recommended for retailers with a high volume of inventory turnover.
Increase visibility across teams during the refund cycle
To maintain an exceptional shopping experience and ensure that internal teams work efficiently, retailers need visibility into all order information across all their teams.
New Cuborio features that increase visibility among internal teams include
More authorisation options for users
Retailers can now designate which users can handle orders, which allows, for example, individual teams to leave fraud reviews to experienced users or open to the whole team. New permissions for multi-brand retailers have also been added.
Credit Reporting
Cuborio's Deck Report gives retailers visibility into trends in all shipping credits, orders and items to help detect inefficiencies. The report helps retailers identify areas for potential improvement and encourages alignment on credit policies across the company.
New APIs
Retailers now have more options to share order information with their teams through APIs. The new API allows different teams to use the applications they need, while having access to the same order information as other teams in the company.
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