A multi-vendor marketplace, an e-Commerce but also a simple corporate presentation website may need to provide its visitors and customers with an effective communication system.
The Cuborio® Help Desk extension perfectly integrates all tools to meet this need into the system.
Native integration
The module was made by the same engineers as Cuborio® so it integrates perfectly
Customisable
Procedures, statuses, notifications and behaviours are customisable by department
One system, several actors
The integrated Cuborio® Help Desk system enables communication between all actors in your project in a single solution, whether it is a Multi-Vendor Marketplace, a Multi-Domain Project, an e-Commerce or a simple company presentation website.
You can connect sellers with their customers, sellers with your service centre or users directly with the marketplace. And if you have special requirements (suppliers, manufacturers, dropshipping, etc.) you create a user group and define it as users of the Help Desk system.
Pre-sales assistance
Request for quotations
After-sales service
Everything organised
Cuborio®'s integrated Help Desk system has nothing to envy from the most renowned Help Desk platforms. It is free of all unnecessary complications and functions that are never used (often designed to integrate with multiple CMSs) and contains a series of tools and A.I.'s of which we are very proud.
It allows you to organise conversations into Tags or Folders, by Departments, assign them to multiple agents, move them, split them, merge them, correlate them and much more...
Separate, Unite, Correlate
When you are dealing with so many customers and thousands of conversations, you may no longer be able to find your way around.
That is why we have developed a set of tools to reduce the number of conversations or break them down into topics, to help you find what you are looking for sooner and not get lost in all the different tickets.
You can merge, split and move messages from one or more conversations or relate them to each other in two clicks!
Join
Merge several conversations into one, keep order and don't get lost!
Separate
Separate the messages you want by creating other conversations and tickets.
Move
Move messages from one conversation to another to make it more organised.
Correla
It correlates conversations with each other so that the same topic can be linked in several tickets.
Designed for Marketplaces
If you have a Multi-Vendor Marketplace the Help Desk system offers your sellers everything they need
We have engineered the Cuborio® Help Desk system also for the sellers in your Marketplace, natively.
You can offer your sellers an integrated system that allows them to communicate with customers directly from the administrative back office.
Users can also request quotes or information from one or more sellers (in the case of Master Products) and you can keep track of everything.
The Help Desk system allows you to keep track of and visualise everything that happens in your marketplace.
You can monitor and consult conversations between users and sellers, between sellers and the marketplace, between users and the marketplace or between the actors you have defined.
Messages are always stored and structured in the database with all notification information.
Help Sellers behave properly in your Marketplace!
You can define reminder rules for sellers who are late in responding, or at the same time send a message apologising for the delay to the customer.
You can also automate actions on conversations, such as status changes, assignments, notifications and much more...
Stealth Mode
Protect yourself from off-site shopping attempts in Multi-Vendor Marketplaces.
It can happen that mischievous users or sellers try to make off-site transactions without going through the Marketplace and paying commissions, this system alerts you and allows you to take action.
Any information exchanged with the Cuborio® Help Desk system goes through a native A.I. system for information recognition. It will alert you and obscure sensitive information such as Credit Cards, IBANs, Phone Numbers, E-mails, social addresses and more in dozens of countries and languages.
Many workflow tools
Create as many departments as you or your salespeople want, assign agents, administrators and rules for each of them.
Each Business or Department has its own workflow, create customised states to match your workflow.
You or your salespeople can have multiple agents, so you can include all the necessary people in the workflow.
Organise conversations into Labels and divide them into folders to find what you are looking for immediately.
Dress up your Business!
We have been using the most popular and different Help Desk systems for years and each time something was missing, the functions were sometimes chaotic, sometimes not performing what was expected.
This is why we understand what it means for a company not to have a tool that fits in with its workflow.
If there is still something missing for you, we are not scared at all! We are a software-house and can implement and customise the functions you need and that best suit your business.
Thought by those who work there
The integrated Cuborio® Help Desk system is exactly what our company uses!
That is why we are enthusiastic about it and improve it every day; all this is the result of years of experience and customer care and attention.
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