A multi-vendor marketplace, an e-commerce site, or even a simple company presentation website may need to provide its visitors and customers with an effective communication system.
The Cuborio® Help Desk extension seamlessly integrates all the tools needed to meet this need into the system.
Native integration
The module was made by the same engineers as Cuborio® so it integrates perfectly
Customisable
Procedures, statuses, notifications and behaviours are customisable by department
One system, multiple players
Cuborio®'s integrated Help Desk system provides a single solution for communication between all the actors involved in your project, whether it is a Multi-Vendor Marketplace, a Multi-Domain Project, an e-Commerce site or a simple corporate presentation website.
You can connect sellers with their customers, sellers with your support centre, or users directly with the marketplace. And if you have special requirements (suppliers, manufacturers, dropshipping, etc.), you can create a user group and define it as users of the Help Desk system.
Pre-sales assistance
Request for quotations
After-sales service
Everything organised
Cuborio®'s integrated Help Desk system is on a par with the most renowned Help Desk platforms. In fact, it is free of all those unnecessary complications and functions that are never used (often designed to integrate with multiple CMS) and contains a series of tools and A.I. that we are very proud of.
It allows you to organise conversations into tags or folders, by department, assign them to multiple agents, move them, split them, merge them, correlate them and much more...
Separate, Merge, Correlate
When you're dealing with lots of customers and thousands of conversations, it can be difficult to find your way around.
That's why we've come up with a series of tools to reduce the number of conversations or divide them into topics, helping you find what you're looking for faster and avoid getting lost among all the tickets.
You can merge, split and move messages from one or more conversations or correlate them with each other in just two clicks!
Join
Merge several conversations into one, keep order and don't get lost!
Separate
Separate the messages you want by creating other conversations and tickets.
Move
Move messages from one conversation to another to make it more organised.
Correla
It correlates conversations with each other so that the same topic can be linked in several tickets.
Designed for Marketplaces
If you have a Multi-Vendor Marketplace the Help Desk system offers your sellers everything they need
We have engineered the Cuborio® Help Desk system for your Marketplace sellers as well, all in a native way.
You can offer your sellers an integrated system that allows them to communicate with customers directly from the administrative back office.
Users can also request quotes or information from one or more sellers (in the case of Master Products), and you can keep track of everything.
The Help Desk system allows you to track and view everything that happens on your Marketplace.
You can check and consult conversations between users and sellers, between sellers and the marketplace, between users and the marketplace, or between the actors you have defined.
Messages are always stored and structured in the database with all notification information.
Help Sellers behave properly in your Marketplace!
You can define reminder rules for sellers who are late in responding, or at the same time send a message apologising for the delay to the customer.
You can also automate actions on conversations, such as status changes, assignments, notifications and much more...
Stealth Mode
Protect yourself from off-site purchase attempts in Multi-Vendor Marketplaces.
It may happen that users or sellers with malicious intent try to complete transactions off-site without going through the Marketplace and paying commissions. This system alerts you and allows you to take remedial action.
Any information exchanged with the Cuborio® Help Desk system passes through a native A.I. system for information recognition. It will alert you and obscure sensitive information such as credit cards, IBANs, telephone numbers, e-mails, social media addresses and much more in dozens of countries and languages.
Many workflow tools
Create as many departments as you or your salespeople want, assign agents, administrators and rules for each of them.
Each Business or Department has its own workflow, create customised states to match your workflow.
You or your Salespeople can have multiple agents, so that you can include all the necessary people in the workflow.
Organise your conversations into Labels and divide them into folders to find what you're looking for right away.
Dress up your business!
For years, we have used the most popular and diverse Help Desk systems, and each time something was missing. The functions were sometimes chaotic, sometimes they did not perform as expected.
That's why we understand what it means for a company not to have a tool that fits its workflow.
If you still feel something is missing, don't worry! We are a software house and can implement and customise the features you need that best suit your business.
Thought by those who work there
The integrated Cuborio® Help Desk system is exactly what our company uses!
That's why we're so enthusiastic about it and improve it every day; all this is the result of years of experience, customer service and attention.
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